Membership Application

Putting The Firm First: Human Capital Management to Improve Enterprise Performance

     - May 2003 Program

HR organizations increasingly are being asked to describe their contributions in terms of impact on enterprise performance. The need to relate initiatives to value creation is forcing a shift from doing “good” HR, in terms of the discipline’s own conception of itself, to HR that results in an engaged, aligned workforce with the skills and attitudes to be effective contributors. In this Briefing, SRG analysts will describe how HR’s ability to find, get, train, motivate, and retain the right people to create value should be based on directions from the Board and the executive team rather than by reference to HR practices elsewhere. They also will discuss the use of performance management paradigms that stress alignment of individual goals with those of the enterprise, and the role of HR in supporting and communicating corporate strategy during times of change through the performance management process.

Joaquin Gonzalez 

CEO & Research Director

Mr. Gonzalez serves as SRG’s CEO & Research Director and brings over ten years of experience in executive management of syndicated research to the SRG team.  Mr. Gonzalez most recently was President and CEO of World Research Advisory, Inc. and was Executive Vice President of New Business Ventures at META Group, Inc.  Before joining META Group in October of 1989, he was a partner with Ernst & Young.  Mr. Gonzalez founded and was Vice President and Service Director of Gartner Group’s Enterprise Networking Strategies service, after serving as Program Director for that company’s Strategies in Telecommunications service.  Before joining Gartner Group, Mr. Gonzalez held executive and managerial positions in marketing and product management with CCMI/McGraw Hill, AT&T, and Satellite Business Systems. 

Mr. Gonzalez received a B.A. degree from Columbia University and did graduate work in telecommunications operations at George Washington University.

Marcia Dresner

Service Director

– Human Capital Strategies (HCS) Service

Ms. Dresner serves as Research Analyst for SRG’s Human Capital Strategies service. Her diverse career includes positions in the publishing and public relations fields where her focus has been on both the strategic and tactical aspects of business management. She has worked with both public and private companies and in the for-profit and not-for-profit worlds.

Ms. Dresner holds a B.S. degree in Chemistry from Rensselaer.